Enchanted Princess Cruise Ship Review

Enchanted Princess Cruise Review: A Voyage of Grandeur Amidst Navigational Challenges

Embarking on a journey aboard the Enchanted Princess, a Royal-Class cruise ship that graced the Princess fleet in November 2021, presents a voyage of opulence, innovation, and a few navigational challenges. Weighing in at a grand 145,000 tonnes and capable of hosting approximately 3,700 passengers at full capacity, this colossal vessel embodies the evolution of modern cruising, melding size with sophistication. This review aims to dissect the multifaceted experiences offered on the Enchanted Princess, from the grandeur of its accommodations to the intricacies of its dining options, the vibrancy of its entertainment, and the functionality of its technological advancements.

Enchanted Princess Docked at Ocean Terminal, Southampton - Sail Away Magazine
Credit: Enchanted Princess Docked at Ocean Terminal, Southampton / Sail Away Magazine

Accommodations: A Cut Above

Our sojourn in a Mini Suite aboard the Enchanted Princess set a new standard for cruise ship living. The suite’s immaculate cleanliness, contemporary décor, and practical layout, coupled with ample storage space, underscored a keen attention to passenger comfort. The dual interactive TVs, offering a vast selection of on-demand movies, enhanced our in-room leisure experience significantly. The absence of Outside Cabins on Royal-Class ships like the Enchanted Princess nudges passengers towards Inside or Balcony cabins. The latter, making up 75% of accommodations on board, are competitively priced, reflecting a strategic design choice that balances exclusivity with accessibility. However, potential guests should be wary of obstructed views on Deck 8, and the smaller-than-expected balcony sizes may disappoint those who cherish their private sunbathing sessions.

Enchanted Princess Mini Suite - Sail Away Magazine
Credit: Enchanted Princess Mini Suite / Sail Away Magazine

Culinary Delights and Misses

The culinary journey on the Enchanted Princess was a mixed bag of exquisite tastes and missed marks. While the World Fresh Marketplace buffet impressed with its layout, variety, and quality, closely rivaling that of Celebrity ships, the main dining room experiences fell short of the high standards set by Princess Cruises. Although the service was commendably friendly and efficient, the quality and presentation of the dishes did not live up to the premium cruise line’s reputation, especially when compared to competitors like Celebrity and Holland America.

Main Dining Dinner aboard Enchanted Princess - Sail Away Magazine
Credit: Main Dining Dinner aboard Enchanted Princess / Sail Away Magazine

Specialty dining venues, however, were a beacon of culinary excellence. Sabatini’s, with its £25 per person cover charge, delivered an authentic Italian dining experience, though with a more limited menu than in the past. The Crown Grill and Ocean Terrace stood out for their impeccable service and premium dishes, though booking challenges highlighted a need for improved reservation systems. Bistro Sur le Mer, despite its quality, struggled to justify its cover charge with a menu that sometimes bordered on the absurd.

Dinner at Sabatini's aboard Enchanted Princess - Sail Away Magazine
Credit: Dinner at Sabatini’s aboard Enchanted Princess / Sail Away Magazine

The Medallion App: A Technological Misstep

The introduction of the Medallion App, designed to streamline onboard experiences, instead became a source of frustration. Its ambition outpaced its execution, leading to long waits, missed orders, and a general sentiment of dissatisfaction among passengers and crew alike. The app’s failure to deliver on its promises of convenience highlighted a critical misalignment with the ship’s operational realities, particularly with the ship’s spotty WiFi connectivity.

Entertainment and Relaxation: A Respite from the Digital Chaos

Enchanted Princess shines when it comes to onboard entertainment and relaxation options. From the lively offerings of live music, shows, and activities to the serene escapes provided by the Lotus Spa and The Sanctuary, the ship caters to a broad spectrum of passenger preferences. The quality and variety of performances, especially in venues like the Princess Theatre and Take Five bar, ensure that there’s never a dull moment.

Enchanted Princess Atrium - Sail Away Magazine
Credit: Enchanted Princess Atrium / Sail Away Magazine

Service and Staffing Challenges: A Call for Revitalisation

The Enchanted Princess’s voyage was marred by apparent staffing shortages and overwhelmed crew members, detracting from the line’s historically renowned service standards. This shortfall, exacerbated by the Medallion App’s demands and strict isolation policies, manifested in prolonged waits and a palpable tension among the ship’s staff, a stark departure from the expected Princess Cruises experience.

Promenade Views on Enchanted Princess - Sail Away Magazine
Credit: Promenade Views on Enchanted Princess / Sail Away Magazine

Final Verdict: A Beautiful Ship Awaiting Smoother Seas

Despite its shortcomings, the Enchanted Princess remains a testament to the grandeur and potential of modern cruising. Its stunning décor, superior cabin accommodations, and a plethora of dining and entertainment options underscore the vessel’s allure. However, the challenges posed by the Medallion App, combined with service and staffing issues, underscore a need for operational recalibration.

Would we embark on another journey aboard the Enchanted Princess? Yes, but with cautious optimism. The ship’s inherent beauty and the exceptional moments it affords merit recognition, yet the shadow cast by its service and technological missteps cannot be overlooked. As Princess Cruises navigates these turbulent waters, the hope remains that the Enchanted Princess will soon align its reality with the lofty expectations set forth by its royal lineage.

Enchanted Princess Pool Deck - Sail Away Magazine
Credit: Enchanted Princess Pool Deck / Sail Away Magazine

For those poised to set sail on this majestic vessel, let this review serve as a beacon, guiding your expectations towards the many splendours the Enchanted Princess offers, while tempering them with a realistic understanding of its current challenges. And to those who have already experienced its journey, we invite you to share your insights, for in the collective narrative lies the path to improvement and excellence.

Watch Our Enchanted Princess Full Ship Tour Below!

Enchanted Princess Full Ship Tour - Sail Away with Dan & Jay
Credit: Enchanted Princess Full Ship Tour / Sail Away with Dan & Jay